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Shipping & Returns

Order Information

We ship worldwide (except Australia). Delivery to the UK is £2.50, rest of the EU is £4.99 and outside the EU is £6.99 (signed and tracked to ensure it gets to you).

Please note that we are a small business and we try to get orders out within 1-2 days. 

Please allow 7 working days to receive your UK order and up to 14 working days to receive your international order. If you don't get your order within this time frame please let us know through Twitter or Email and we will ask you to wait one more week before we will happily resend your order. If you still don't receive your order after its been resent there is nothing else we can do.

Cancellation or change of address on an order can be made within 12 hours of purchase. Please ensure your shipping information is correct as we are not held accountable for missing orders, a refund will NOT be made.

 

 

 

 

 

Return & Exchange Policy

Unfortunately we are unable to issue refunds or exchanges UNLESS there is a manufacturing fault present (items that have perhaps been damaged via postal services). All items are checked before being dispatched however very occasionally there may be a fault we didn't find. We do not offer an exchange or return on ANY earrings due to hygiene circumstances. Customers will be responsible for all shipping charges for returns and exchanges and are to email the issue to softcharmshop@gmail.com. Please remember to send returns in their original packaging to ensure safe delivery.  Returns must be received to our studio within 14 working days of purchase. Items not received within this time-frame or in the same condition they are sent will not be accepted.

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